Privacy Policy

Culinary Care Group | Australia

Last updated: 4 November 2026

1. Our commitment to your privacy

Culinary Care Group (CCG) is an independent Australian consultancy specialising in food, dining, hospitality systems and workforce capability across aged care and healthcare.

We respect the privacy of everyone who contacts us, engages our services, visits our website or registers interest in our industry research.

We are committed to handling personal information responsibly, transparently and with appropriate safeguards, guided by applicable Australian privacy legislation and the Australian Privacy Principles.

This policy explains what information we collect, why we collect it, how it is managed and how you can contact us about your information.

2. Information we collect

Depending on how you engage with CCG, we may collect:

  • Your name and contact details, including email address and telephone number.

  • Your professional role, organisation and workplace information.

  • Your state or territory.

  • Information provided through website contact forms, enquiries or professional correspondence.

  • Information necessary to deliver consultancy services, training or operational reviews.

  • Expressions of interest in our Kitchen Pulse research initiatives.

Our website services may also collect basic technical information, such as browser type, IP address and website activity.

We aim to collect only information reasonably necessary for the purpose for which it is requested.

3. How we use your information

We may use personal information to:

  • Respond to enquiries and requests for information.

  • Communicate about consultancy services or professional engagements.

  • Manage business relationships and service delivery.

  • Respond to requests for training, operational reviews or industry collaboration.

  • Administer registrations of interest in Kitchen Pulse research.

  • Maintain business records and meet applicable legal obligations.

  • Improve our website and services.

We do not sell personal information or contact lists.

Registering interest in a Kitchen Pulse survey does not automatically subscribe you to general CCG marketing communications.

4. Kitchen Pulse National Surveys 2027

Culinary Care Group is developing separate national surveys for Australian Aged Care Chefs and Australian Healthcare Chefs, with academic research collaborators.

Expressions of interest

When you register your interest, we collect the information provided through the relevant registration form, which may include your name, email address, professional role and state or territory.

This information is used to contact you with relevant updates, invitations and participation information about the survey for which you registered.

Registering your interest does not commit you to participating in the research.

You may request removal from the survey contact list at any time by contacting CCG.

Research participation and anonymity

Expressions of interest are separate from the research itself.

The 2027 surveys are being developed subject to the necessary research and ethics approvals.

Before research participation begins, participants will be provided with information explaining the survey's purpose, consent requirements, privacy arrangements and how responses will be managed.

Any anonymity or confidentiality arrangements applying to survey responses will be explained in the approved participant information.

Information identifying people who register interest will be managed separately from research responses, unless a different arrangement is specifically explained and consented to as part of the approved research process.

5. How information is stored and protected

CCG uses reputable digital services to manage its website, business communications and information.

Our website and registration forms operate through Squarespace. Business communications and form notifications may also be held through Microsoft 365 and associated email services.

We take reasonable steps to protect information against unauthorised access, misuse, loss and inappropriate disclosure.

Access to personal information is limited to people who need it for legitimate business or authorised research-related purposes.

Some service providers may process or store information outside Australia, including in the United States. Where relevant, we will take reasonable steps to consider the privacy and security arrangements applying to those services.

We retain personal information only for as long as reasonably necessary for its purpose or to meet applicable legal, contractual or research recordkeeping requirements. Information that is no longer required will be deleted or de-identified where appropriate.

6. Sharing information

We do not disclose personal information to unrelated third parties for their independent marketing purposes.

Information may be shared where reasonably necessary with service providers acting on our behalf, professional advisers, authorised research collaborators or where required by law.

If information is to be shared with a research institution or collaborator as part of an approved research project, the relevant arrangements will be explained before participation.

During consultancy engagements, CCG may also encounter confidential operational, workforce or resident-related information. Such information is handled in accordance with applicable confidentiality obligations and the agreed scope of the engagement.

7. Website cookies and analytics

Our website may use cookies and technical data to support website functionality, security and an understanding of how visitors use the site.

Some of these functions are provided by Squarespace or other website services.

You can manage cookies through your browser settings. Some website functions may be affected if cookies are disabled.

8. Access, correction and withdrawal

You may contact CCG to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate or outdated information.

  • Withdraw your permission to receive survey-related communications.

  • Request deletion of information where appropriate.

We may need to verify your identity before acting on a request.

We will respond within a reasonable timeframe, subject to any applicable legal or recordkeeping requirements.

9. Privacy concerns and complaints

If you have concerns about how your personal information has been handled, please contact us.

We will review your concern and work towards a reasonable resolution.

Where applicable, unresolved privacy complaints may be referred to the Office of the Australian Information Commissioner.

Website: www.oaic.gov.au

10. Contact Culinary Care Group

For privacy enquiries, requests or concerns, contact:

Lindsey O'Grady
Founder & Principal Consultant
Culinary Care Group

Email: lindsey@culinarycaregroup.com

Phone: 0404 207 896

Website: www.culinarycaregroup.com

Australia

11. Updates to this policy

We may update this policy as our services, research programs, technology or legal obligations change.

The latest version will be published on this website with the date of its most recent update.